The buying experience went well it’s after I left the dealership that became a problem. They don’t return their phone calls. They still haven’t given me my paperwork. I bought the car on April 20 and I finally spoke with somebody yesterday that told me my packet with my title and everything needed to go to the DMV would be ready June 11. That’s unacceptable. This dealership doesn’t do what they say they’re going to do or communicate avoid them.

I could Wright a book on the company's incompetence. I don't wanna get too deep into it cause I would just be repeating all the other 1 star reviews. watch when they do work on your vehicle anf bring other stuff up its a way to get you to pay. They told me I had a nail in my band new tires and they would fix it for $49.99. I said no ill do it my self. Good thing they can do as they please so they "repaired" my tire for free and they guy did such an amazing job we could find the plug.

I have serviced there 2016 Edge and now 2020 Edge ST. Recently, they changed the service staff, and it got worse. I brought the 2020 Edge with a multifunction camera message, and many safety features are not working. They charged me $199 and told me they could not fix it (FORD dealer on 2020 Ford). Told me to go to the windshield place and have the camera remounted there. Promised $199 refund but never did. The windshield place told me to replace the windshield ($1000+) and still could not guarantee the camera will work as they are not a Ford dealer. I complained to Ford Co and havent heard back. I also bought Road Hazard from them on the tires they sold me and installed. Told me it was good there and at any Ford dealer. But when I got a flat within the warranty, they first wanted to charge me, and after a long fight, they eventually processed it under the road hazard after making lots of faces. Forget it.

I own a well maintained 2018 Ford Edge with only 62,000 miles on it. It had been a good vehicle until recently when the transmission went out and had to be replaced. Clement ford did the work for $9000. When they remounted the front tires they put them on in the wrong direction. This causes reduced traction (especially in rain), unpredictable handling, increased noise, and faster, uneven tread wear. I only discovered the error when having an emissions test done at Firestone. When it was brought to the attention of the Clement service department, they fixed the problem, but without so much as an "I'm sorry" for the mistake or for the extra trip here or for the 2 hours waiting for the issue to be corrected. It was just business as usual. I texted them later saying that I hoped this was brought to the attention of the mechanic who made the error so it would not happen to anyone else. I received no response.

Here is my review to the manager Jason since he did not want to accommodate with me and meet face to face with me to resolve the many issues I have had with them. You might as well leave your car stranded and broke down somewhere before taking it to them and at this point any Clement Ford dealership because they just want your money and do not care about their customers AT ALL!!!!!!

Absolutely Regret This Purchase – Repeated Transmission Failures and Poor Service I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again. Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware — especially if you're depending on your vehicle for safety and reliability.

I had previously written a review about my experience at Clement, buying a Bronco and being told by 2 sales associates that it came with a hard and soft top, only to find out later that I had been misinformed. Randy, the sales manager, replied that in a post (not by phone or in person) that "he was sorry for the misunderstanding." There was no misunderstanding on my part! I was told by the sales representatives at the time of purchase that the vehicle came with a soft top. I understood it very clearly as I had been shopping for Broncos for a few months and most of them come with both tops. Randy also advised that the window sticker on the vehicle clearly outlines the features included. It should be noted that if you go to the dealership, the windows on the vehicles are tinted and you cannot see anything, including the price or options on the sticker, which is why the question was asked by me....2 x. There was no follow up call by the associate or manager as to what they would do to rectify the situation. Thru an online review he posted "We're sorry for any confusion this caused and understand your frustration. I'm working closely with our team to ensure that everyone is properly trained and can clearly explain vehicle features in the future." H OW DOES THAT HELP ME or RECTIFY THE SITUATION? I'm not sure if it is improper training or just pushing to sell a vehicle and telling the customer what they want to hear and NOT STANDING BY WHAT THEY SAID. What horrible customer service. I purchased a $60,000 vehicle from them and that is what I get??? Not an offer to provide a soft top or even split the cost? I will continue to post on every forum possible advising customers to be wary of shopping at Clement Ford as they do NOT stand by what they tell you when you're buying a vehicle.

My car was towed to Clement Ford on Nov. 6th 2024 after being struck by lightning. It us now June 3rd, 2025. I cannot get a definitive answer that the car can be fixed or not. Dealer blames insurance, insurance blames dealer. We are on 8 months, obviously it’s not being worked on a regular basis. My service rep has been nice, I don’t think she is getting support.

I made the mistake of purchasing a vehicle through Clement Ford. Before signing, I had them check the battery, as I always do when finalizing a deal. I was assured it was good, and promised that for 90 days they would cover such a little thing if it were to somehow go bad. Well, guess what? A month and a half later, I was stranded with a dead battery. I had it checked...it was a battery that did not give the recommended voltage, and it was bad! My sales person remembered me, and said it was no problem. So they put the battery in... And charged me over $300 dollars to do so! The sales manager said he wasn't worried about bad reviews, he'd just respond to them. Yes, so that is how business is done at Clement Ford.

Service dept went down hill really bad when Clement took over. All of the staff in service is different and pricing went up. They performed services that was not asked for yet they charged for them. They put a huge mark in my passenger side rear quarter panel.

Awful experience with the administrative/management of Clement. We are working on a 5 month old issue of a cancellation warranty that should have taken 5 days. Ford Protect has been wonderful and extremely helpful. Too bad the staff at Clement didn't care about customer's after the sale! If you are reading this, I suggest looking at another Ford dealer to make your new/used car purchase. We are entitled to our opinions and reviews, and had we not needed a new vehicle fairly quickly I would have done more research on this dealer. They were the only one who had the color within a 4 hour drive, we drove 90 miles to this dealer. Hindsight, we should have waited a little longer - our last new vehicle purchase was 20 years ago and it was flawless. This has been worst than a root canal, at least that pain goes away after a short time ... this has been going on Since April 29, 2024. I pray we don't need to get our attorney involved, cha-ching, Clement Ford is not worth your time!

Bait and switch! They flatly refused to sell me the truck I came to look at. Brandon outright lied about the pricing and I caught him on it to the tune of over $8k in rebates he said would apply to different vehicle that they tried to get me to buy instead. Stay Away!

Took car to Christian Brothers Auto on 1/4/2023 as we saw coolant puddle in driveway underneath vehicle. Christian brothers auto diagnosed and said, “Removed spark plugs and used camera to inspect inside of the combustion chamber. Found signs of coolant intrusion on tops of cylinders and cylinder walls. Due to engine being known bad for cracked cylinder walls. Technician recommends replacement of engine. Ford has TSB for this issue” Ford has issued a Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. So we took car to Clement ford and they said that they found nothing wrong with the car. They did a spark plug replacement and fuel injection cleaning and charged us $584.51. Then in July of 2024, we started seeing heavy white smoke coming out exhaust and coolant disappearing but no signs of coolant on ground. So we took the car to Lou Fusz ford this time in hope for better service. We paid Lou Fusz ford $195 for a diagnostic test (on 7/12/2024) for our issue as coolant is being lost and white smoke is coming out the exhaust pipe at startup, which are the primary symptoms of the TSB. Lou Fusz Ford is claiming that all coolant tests passed and no IDs found relevant to TSB issue mentioned above. Lou Fusz is claiming the coolant is leaking through the weep hole in the water pump as cause for antifreeze leaking. However, smoke from exhaust at startup says additional diagnosis required. So Lou Fusz ford did not even complete the diagnosis that we paid for. And we have now paid Ford dealerships $390 for diagnostic fees and the car has not even been diagnosed. Complained and service manager at lou fusz ford agreed it sounded like issue and would take it back in for another look and claimed they would fully diagnose white smoke coming out exhaust. The car did not get looked at for over 10 days and then they just again tell us we will need to pay additional $600 to diagnose white smoke as they will need to remove the exhaust. Service manager agreed to refund my $195 diagnostic fee as they did not diagnose the white smoke issue. We took the vehicle to another mechanic shop (Len's Automotive) on 8/16/2024 who says "There is a small coolant mark on the water pump but nothing below it like it's leaking. There's a TSB for coolant intrusion into the cylinders causing it to smoke. There is also extended warranty for this that he should be covered at the dealer." Len's Automotive advised that no coolant is coming out of water pump and we need to take the car back to ford to address the bulletin issue which would be cause of the issue. So we have both Christian Brothers Automotive and Len's Automotive telling us the current issues are due to the TSB with Ford. It seems clear to us that Ford is trying to get out of fixing an engine that is covered under warrantied TSB bulletin. White smoke out exhaust and coolant disappearing are the key symptoms on the bulletin.

Salesmen are useless came for a f250 diesel platinum and was offered a f250 xl 6.8 gas engine. And was informed my my salesman Jacob that the 6.8 gas burner was just a bored out 6.7 powerstroke diesel. Was offered to test drive a Harley Davidson edition then told that I wasn't allowed to. Do not waste your time going to this sorry attempt for a dealership.

Scheduled 120k service on my 2017 F250 and it couldn’t have gone better. Advisor reviewed recommended services and went over the cost. Work was done quickly.